Refund & Return Policy
At Vaachi Regalia, we value our customers and strive to ensure complete satisfaction with every purchase. Please read our Refund & Return Policy carefully before placing an order.
Returns Eligibility
We accept returns only under the following conditions:
The product received is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, unworn, and in its original packaging with tags intact
Any request raised after 48 hours of delivery will not be eligible for return or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
Jewellery items (due to hygiene and safety reasons)
Customized or made-to-order products
Products showing signs of use, wear, or tampering
Items purchased during sales, discounts, or promotional offers (unless damaged or incorrect)
Return Process
To initiate a return request:
Contact us through our website with your order number, product details, and clear images/videos showing the issue.
Our team will review the request and respond within 2–3 business days.
If approved, return instructions will be shared.
Returns without prior approval will not be accepted.
Refund Policy
Once the returned product is received and inspected, refunds (if approved) will be credited within 7–10 business days.
Refunds will be issued to the original mode of payment only.
Shipping charges (if any) are non-refundable.
Exchange Policy
add this under exchanges Replacement and Exchange policy
Once the returned product is received and inspected, refunds (if approved) will be credited within 7–10 business days.
Cancellation Policy
Orders can be cancelled only if they have not yet been shipped.
Once an order is shipped, it cannot be cancelled.
Important Notes
Minor variations in color, texture, or design due to lighting, photography, or screen resolution are not considered defects.
Vaachi Regalia reserves the right to approve or reject any return or refund request after due verification.
Contact Us
For any questions regarding refunds or returns, please reach out to us via the contact details mentioned on our website.